I used to believe in Guerrilla Marketing. I used to believe in its ability to make a message stand out in a media saturated climate. I used to believe in its cost effective ways and its ROI capabilities. I used to believe Guerrilla Marketing was the shining beacon in a dark, dark world. But that was before my experiences with a large agency that specializes in so-called “Guerrilla Marketing”.
Guerrilla Marketing originated as a way for smaller companies to compete with the big guys. Lately, it has been used more by large corporations looking for a way to carve out a place within a crowded market. As with most marketing strategies, there are effective and (many more) ineffective tactics. A good tactic, for example, would be a campaign that encourages consumer interaction and involvement, or one that surprises and entertains.
As I’ve witnessed lately, however, ineffective Guerrilla tactics can include, but are in no way limited to:
- Intruding upon personal space
- Hassling target consumers
- Poor campaign management & execution
- Poor target market selection
Example #1
Alcohol Brand Misunderstands Its Target
Critical to any marketing or advertising campaign is the selection of a target market that makes sense for the brand. For example, you wouldn’t even dream of marketing beef to vegans. So why would a premium brand of distilled spirits that clearly appeals to a young and trendy demographic, run events in dive bars where the target is more likely to drink a Bud then a cosmo?
Maybe it’s for the word of mouth - after all, securing a place in the consideration set of a prospective customer is almost just as important, right? Well, after a cursory search of blogpulse.com and summize.com - two fairly good indicators of word of mouth, this particular brand of adult beverage turned up very few results. This brand turned up in about .001% of all blog postings in the past 6 months. In comparison, Barack Obama, a major political brand, peaked at 1.5% after the DNC. On Summize (now Twitter’s official search engine), the beverage brand barely moves the needle, turning up a tweet maybe every few days. Barack, by comparison, turns up a tweet every few minutes.

Results for Beverage Brand

Results for Barack Obama
So what does this mean?
It means this campaign has not been effective, at least by my research.
Example #2
The Failures of a Major Banking Chain
If you’ve ever been to Times Square (or any other busy urban center), you’ve no doubt experienced what marketers like to refer to as, “street teams”. Usually handing out flyers or coupons to passers by, these poor souls are typically ignored, actively avoided, or worse - verbally attacked. So why would a major banking chain with millions of dollars at their disposal, choose this tactic to support the launch of a new branch?
Here is the story of one of these street teams: for 4 hours on a Saturday morning, brand representatives walked around parking lots of major shopping centers. When they weren’t avoiding being seen by store management (no one bothered to get permission - another issue in itself) they were handing out cards to very busy people after a more than likely stressful shopping experience. At the end of the day, they had the opportunity to ask the branch manager how many people visited as a direct result of their efforts.
The answer?
3 or 4.
A phenomenal waste of time and money. Both of which could have been better spent exercising a little creativity and not using a tactic that I for one, have never seen work.
I Still Can’t Give Up
Guerrilla Marketing still has too much potential for me to give up on it - even though my desire to do so is strong. Despite its shortcomings and misuse, Guerrilla Marketing is still one of the best ways for a company with a small marketing budget to compete with the big boys. It’s also still one of the better ways to create opportunities for target consumers to engage on multiple levels with a brand and to cut through media clutter. For a strategy that is almost a quarter century old, you’d think marketers would have figured it out by now. I guess Guerrilla Marketing still has a long way to go.